Citing Delays, Oculus Refunding Shipping Fees for Rift Orders – PC Magazine

7 months ago Comments Off on Citing Delays, Oculus Refunding Shipping Fees for Rift Orders – PC Magazine

If you’ve preordered an Oculus Rift and haven’t received it yet, you’re probably wondering where it is—worse, you’re probably wondering when Oculus is going to give you any update whatsoever as to when you might get your headset.

Though you still might not have a shipping update today, Oculus executives have taken to the airwaves to confirm that Oculus is having some trouble fulfilling its preorders. All those who ordered a VR headset should have also received an apology email today from Oculus and a bit of an explanation for the delay. In addition, Oculus is going to waive the shipping fees for anyone who had ordered an Oculus Rift through the end of April 1 (Pacific time).

“We know you’re anxious to receive your Oculus Rift and apologize for not updating your order status sooner. We’ve been working through an unexpected component shortage, and unfortunately, that issue has impacted the original shipping estimates for some early customers,” Oculus’ email reads.

“We’re working hard to get up-to-date ship windows, and you should expect to see your order status updated on by Tuesday, April 12. Although many Rifts will be arriving on schedule and in line with original estimates, we’ll be covering shipping and handling costs for all orders placed through today.”

As Road to VR notes, this is going to end up being a pretty big chunk of change for Oculus to spend, especially if you consider that international preorders, in some cases, can cost around $100 to ship.

Oculus CEO Brendan Iribe took to Twitter today to say the same thing as Oculus’ email. Responses seem mixed, with some praising Oculus for reaching out and letting its customers know about the delays, and others still troubled by the communication—or lack thereof—from the company.

Meanwhile, Oculus founder Palmer Luckey has been busy on Reddit talking about the perceived communications issue between Oculus and its customers.

“Don’t shunt blame to other people, this is my call. I am not going to wax poetic about this, since I have done so in the past, but bottom-line: I won’t give in-depth updates on any situation without knowing it is solid, true, and finalized. Until I can do so, the best I can do is remind people that I will get them information as quickly as I can,” he wrote.

“On the rare occasions when things still change, even when they change for reasons out of my control, I get crucified anyway. Sometimes that means updates have to wait until things get locked down, and sometimes that means waiting a little longer to give everyone good info.”

Citing Delays, Oculus Refunding Shipping Fees for Rift Orders – PC Magazine