Samsung reveals Galaxy Note 7 replacement program for the US
5 months ago Comments Off on Samsung reveals Galaxy Note 7 replacement program for the US
Following today’s announcement of a worldwide recall of its Galaxy Note 7 smartphone, Samsung detailed its US exchange program.
To quickly recap, the recall was issued over reports of batteries exploding while charging. Samsung confirmed 35 instances where Note 7 devices caught fire. An anonymous official, speaking to Yonhap News, said, "Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold."
The smartphone maker has recalled all Galaxy Note 7 phones out of caution and will replace each battery. Samsung expects the entire recall to take about two weeks to complete.
US customers will have two options for switching out their affected Galaxy Note 7:
- Exchange a Galaxy Note 7 for a new, fixed Note 7
- Exchange a Galaxy Note 7 for a Galaxy S7 Edge and replacement of any Note 7 specific accessories with a refund on the price difference between the devices.
Samsung says the option to exchange a Galaxy Note 7 for a new one could begin as early as next week. There’s no word when the second option to exchange for a Galaxy S7 Edge would begin.
Additionally, Samsung is giving Note 7 buyers a $ 25 gift card or credit off their carrier bill for their troubles. This only applies if you’re swapping out your Note 7 with another phone from the Galaxy S7 family or for another Galaxy Note 7.
US users are encouraged to visit the store where they purchased their phone to begin the exchange process. Alternatively, users can call 1-800-SAMSUNG to start the process over the phone.
This recall is undoubtedly a blow to Samsung whose stock dipped to a two-week low today according to Reuters. Worse, Apple is expected to announce its iPhone 7 next week in San Francisco. If Samsung can’t get the Note 7 back on shelves quickly, Apple could cannibalize sales of the company’s flagship smartphone. We found the Galaxy Note 7 to be an excellent, albeit pricey, phone.
Recalls are unfortunately quite common. Apple had to recall its MacBook wall adapters due to the risk of electrical shock. NVIDIA recalled its first-generation Shield gaming tablet due to overheating issues.
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