Updated: Mac help and support
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Mac help and support: Getting started
Macs are fantastic devices that can help us in our day-to-day lives, but things can go wrong, which is why we’ve put together this Mac help and support guide, which will help you fix your Mac problems.
In this Mac help and support guide we show you the basics of using a Mac, from setting up a new Mac or MacBook, to personalising it and a whole lot more.
We also look at more advanced Mac tips and tricks, as well as showing you how to fix common problems that your Mac may encounter.
So if you’ve got a Mac running OS X, or you’re planning to get a Mac in time for the new macOS Sierra software, this Mac help and advice guide will tell you everything you need to know.
Mac help and support: Getting started
If you’ve just got a Mac, or you’re new to Macs and the Apple way of doing things, then this section of our Mac help and support guide will show you how to get your Mac up and running.
How to set up a new Mac
Getting a brand new Mac is exciting, but before you dive in there are some steps that you need to go through to make sure that your Mac or MacBook is set up correctly.
In our how to set up a new Mac guide, we take you through these steps, which include creating accounts, migrating data from your old machine (either a Windows PC or another Mac), connecting to your home network, and much more.
How to change the look of your Mac
With your new Mac now up and running, you’ll probably want to customise it to suit your tastes. Our how to change the look of your Mac guide shows you how to get your Mac looking just the way you want it to.
How to master Bluetooth on your Mac
You probably have a number of Bluetooth devices already, and these can be easily connected to your Mac or MacBook.
From phones, headsets, speakers and even printers, connecting devices via Bluetooth to your Mac is convenient and easy. To find out more, visit our guide on how to master Bluetooth on your Mac.
How to secure your mac
Securing your Mac is essential if you want to make sure your important data and personal information remains safe, especially if you have a portable MacBook that could all too easily be lost or stolen.
In our how to secure your Mac guide, we give you all the help and support you need to ensure that your Mac is completely locked down.
How to boost your MacBook’s battery life
When working on your MacBook your battery should last the best part of a day, but there can always be a time when you need just that little bit more battery power when working.
If that’s the case, then make sure you read our guide on how to improve your MacBook’s battery, which gives you advice on how to keep your MacBook charged for longer.
How to set up iCloud Family Sharing on a Mac
If you have a family of Mac and iOS users, then you’ll want to set up iCloud Family Sharing, which allows you to share apps, movies and more with the rest of your family.
It also comes with some handy parental controls, so you can make sure your kids aren’t accessing unsuitable apps and games.
To find out more, check out our guide on how to set up iCloud Family Sharing on a Mac.
The ultimate guide to backing up your Mac
With your Mac or MacBook all set up and ready, you’ll now want to make sure you have a robust backup plan in place. This means that should the worst happen, and your Mac becomes unusable, you’ll still be able to retrieve your important files.
There are a number of ways to back up your Mac, so check out our ultimate guide to backing up your Mac to find out which way works best for you.
Mac help and support: productivity tips
Now that you’ve set up your Mac you can use these help and support guides to make both you and your Mac more productive. We’ve got tips on speeding up your Mac, backing up contacts and many more useful guides.
How to speed up your Mac
A new Mac is pretty quick, but over time it inevitably starts to slow, as most PCs do. Before you get too frustrated with a slow Mac, or even begin shopping around for a new one, our help and support guide on how to speed up your Mac should be your first port of call.
We go through a range of tips and tricks to get your Mac working fast again, from simple solutions such as emptying your Trash to much more in depth fixes.
How to maintain your Mac’s storage
To keep your Mac running quickly and securely, it’s essential that you maintain your Mac’s storage. In our how to maintain your Mac’s storage guide we’ll show you everything you need to know about keeping the hard drive, and the files you store on it, in good working order.
How to use multi-touch gestures on your Mac
If you’re not using multi-touch gestures on your Mac, then you’re not using it to its full potential. These gestures take a lot of cues from the multi-touch gestures we use on our iPhones and iPads – and you can use them with your Mac and MacBook as well.
We show you how in our how to use multi-touch gestures on your Mac guide.
How to rename your Mac
If you want to change the name of your Mac so that it’s easier to identify on your network, then head over to our how to rename your Mac guide to see how it’s done.
How to forward calls and texts to your Mac
One of the coolest features for Mac owners who also own iPhones is the ability to forward calls and texts from your phone to your Mac.
This feature, known as Continuity, means you don’t have to scramble around looking for your iPhone when you get a call – and there’s some other neat features as well.
Visit our how to forward calls and texts to your Mac guide to find out how to make the most of this feature.
How to use Smart Contacts on a Mac
There’s a lot of cool things you can do with your Mac to make your life easier, and one of those things is by creating Smart Groups for your contacts.
It makes keeping track of friends, family and work colleagues easy and intuitive, and we show you how to get started with our guide on how to use Smart Contacts on a Mac.
How to automatically back up Mac contacts
With your contacts all carefully sorted on your Mac, you’ll want to make a backup so that you can be sure that if anything happens to your Mac, you’ll be able to retrieve your contacts. This is especially important if you use your Mac for business.
In our how to automatically back up Mac contacts guide, we take you through the process of setting up a schedule to back up the contacts without you having to worry about it. Just set it up and let it do its thing.
How to use Windows 10 on a Mac
It might seem crazy to use Windows 10 on your Mac, but there’s a number of games and apps that are still tied to Microsoft’s OS. Rather than buying a PC to go alongside your Mac, you can easily use Windows 10 on your Mac.
There’s two ways to do this, and we go through both in our how to use Windows 10 on a Mac guide.
How to use emoji easily on Mac
Give your iMessages and social network posts some flair by using emoji icons to convey how you’re feeling.
Our how to use emoji easily on Mac guide shows you all you need to know.
How to find lost files on a Mac
If your hard drive is full of files it can be difficult to find what you need quickly and easily. In this essential help and support guide, we’ll show you how to find lost files on a Mac with the minimum of fuss.
How to secure your Mac with your fingerprint and MacID
Fancy making your Mac even more secure? With this handy guide we show you how you can lock and unlock your Mac by using your fingerprint.
All you need is an iPhone or iPad with the Touch ID fingerprint sensor. It’s quick, easy and above all totally secure.
Find out more with our how to secure your Mac with your fingerprint and MacID help and support guide.
How to format a hard drive on a Mac
If you need to format a hard drive in your Mac, then check out our guide on the subject, which takes you through all the steps to safely and securely wipe a hard drive without putting important data on other drives at risk.
How to use a Siri Remote with a Mac
The Apple TV comes with a brilliant new remote control that has touch controls and integrated Siri commands, but why confine this cool technology to just one device?
In our how to use a Siri Remote with a Mac guide we show you how you can use this excellent, and unique, Remote to control your Mac, which makes using your device even easier.
OS X El Capitan tips and tricks
If you’re after other ways to make the most of your Mac, then make sure you check out our collection of OS X El Capitan tips and tricks.
We’ll show you all kinds of cool and useful things you can do with your Mac with these excellent tips.
Mac help and support: Fixing problems
For most of the time your Mac should run perfectly, but there may be occasions when you encounter a problem.
Don’t panic if your Mac stops working correctly – we’ve got a range of help and support guides that will allow you to identify and fix almost any problem.
How to quickly check your Mac for errors
If you’re worried that your Mac is behaving strangely, then make sure you check out our essential help and support guide on quickly checking your Mac for errors.
This guide will take you through all the steps of identifying what’s wrong with your Mac, and what you need to do to fix it.
How to fix a Mac that won’t start
It’s never nice when you turn on a Mac and find it won’t start. It doesn’t mean it’s completely broken, however, and in our how to fix a Mac that won’t start guide, we’ll take you through the process of troubleshooting your Mac, then fixing the problem.
How to fix Mac boot-up problems in Recovery Mode
If you need to repair a Mac that won’t boot in Recovery mode, then make sure you check out our help and support article on how to fix Mac boot-up problems in Recovery Mode, which will guide you through the process.
How to fix Bluetooth problems on Mac
Pairing Bluetooth devices to your Mac or MacBook should be relatively painless, but if something does go wrong and the Bluetooth gadget does not work the way it should, then check out our guide on how to fix Bluetooth problems on Mac, which will help you identify the problem and fix it.
How to fix Mac desktop icons
Are the icons on your Mac’s desktop not displaying correctly? It might not be the end of the world, but it’s certainly annoying. Head over to our how to fix Mac desktop icons guide to find out how to solve this problem.
How to fix Mac network and internet problems
The internet is so important to our daily lives that when we lose connection, we can feel a bit helpless and lost.
To make sure this doesn’t happen – or if it does happen, it doesn’t last for long – check out our how to fix Mac network and internet problems guide. You’ll be back to happily Googling in no time.
How to recover deleted iCloud files
Many of us rely on iCloud to keep our files backed up online, but what happens if you accidentally delete a file from iCloud?
All is not lost – just check out our guide on how to recover deleted iCloud files to find out how you can rescue your data.
How to fix Mac OS X annoyances
Macs are great, but they’re not perfect. In our how to fix Mac OS X annoyances guide we look at how you can fix some of the most common complaints we have with our Macs and MacBooks.
Mac help and support: Creativity tips
Macs are fantastic tools for creative people, and in these help and support guides we’ll show you how to make the most out of your Apple device when working on creative projects.
How to convert analogue music to digital on a Mac
If you have a huge collection of music on vinyl, cassette or even MiniDisc, then you can still import that music into iTunes, though you first need to convert the analogue music into digital files.
To find out how to do this on your Mac, check out our guide on how to convert analogue music to digital on a Mac for the best tips and tricks for backing up your old music.